Total Service

Mission-critical systems require mission-critical service. As part of our commitment to being a reliable source of solutions for our customers’ mobile computing needs, Psion Teklogix offers a comprehensive suite of services to our customers worldwide. These services are designed to deliver the ultimate in protection of your investment – today and tomorrow.

Lower your Total Cost of Frustration (TCF) with Psion Teklogix' extensive service capabilities:

Solutions Engineering Services

Psion Teklogix’ Solutions Engineering organization develops customized, innovative hardware and software solutions that are unique and specific to each customer’s operational requirements.

 

Professional Services to integrate Psion Teklogix’ technologies into a customer's business infrastructure and solution:

• Business Process Analysis
• Software Development and Middleware Integration
• Project Management
• Hardware Integration
• Wireless Security Design
• "Go-Live" Support and training

 

Field Services:

• Installation and Implementation
• Customer training
• Highest Rankings earned from third-party technology company benchmarking organization, CompTIA

 

Customer Order and Life Cycle Management:

• Order Tracking and Management
• Order Processing for accessories, peripherals, add-on equipment, etc.
• Highest Rankings earned from third-party technology company benchmarking organization, CompTIA

 

Help Desk Services:

• Always Open – 7 x 24 x 365 Phone Support
• Flexible Access – phone, e-mail, instant chat, paging
• Rapid Call Pickup – 98% within 90 seconds
• Highest Ranks earned from CompTIA

 

Depot Services:

• Centralized locations (USA, Canada and Latin America)
• RFID-enabled state-of-the-art facilities
• "Black Belt" Six Sigma Optimized facilities
• Unmatched tenure, experience, and training of depot personnel
• Highest Rankings earned from CompTIA

 

Upgrade Services:

Investment Protection, including:

• Buy-Back Programs
• Leasing Programs
• Special Upgrade Programs

 

On-line Services via Teknet, Psion Teklogix' Customer Extranet:

A unique and dedicated online service and support system for customers:

• Instant creation of RMA numbers for each repair order
• Interactive tracking of products through each stage of the repair and delivery process
• Management of equipment in the field
• Access to full history and statistics of repairs undertaken on every piece of equipment
• Records and history of all help-desk calls
• Validation of repair quotations on-line
• Product manual and technical document downloads
• Order Tracking

 

Custom Repair Services via RFID Disks:

• Pre-paid 2-day repair disks - US$195 each
• Same-day repair disks for warranty and contract customers - US$200 each RFID Disks – Just toss it in the box…
• "Black Belt" Six Sigma Optimized facilities
• Unmatched tenure, experience, and training of depot personnel
• Highest Rankings earned from CompTIA